Returns & Refunds Policy

Last updated June 27 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new or unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at orders@jalajalatreats.com.au.au to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and mail your return to the following address:

Jala Jala Treats
Attn: Returns
31A Titan Avenue
Carrum Downs
3201, Victoria
Australia

Please note: You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your returned goods and inspecting the condition of your item(s), we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions

The following items cannot be returned or exchanged:

• Opened.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please note: Sale items are FINAL SALE and cannot be returned.

Please email any enquiries or questions to: orders@jalajalatreats.com.au.au